This privacy policy explains how Leanne C Portrait Art ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website (www.leannessketches.co.uk) or purchase our products and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Please read this policy carefully. By using our website you agree to the collection and use of your information in accordance with this policy.
1. What Information We Collect
We may collect and process the following personal data about you:
Personal Details:
- Full name
- Email address
- Phone number
- Delivery and shipping address
- Billing address
Commission-Specific Information
- Photographs of people or pets submitted for custom portrait commissions
- Special instructions or personal details shared about the subject of a portrait
Payment Information:
- Payment transactions are processed securely by our payment processors (such as Wix Payments or PayPal). We do not store, see or have access to your full payment card details.
Website Data (collected automatically):
- IP address
- Browser type and version
- Pages visited on our website
- Time spent on our website
- Cookie data and tracking information
Communication Data:
- Messages sent through our contact form
- Email correspondence between you and us
Feedback and Reviews:
- Any product reviews, feedback or recommendations you leave on our website
Session Information:
- Page response times
- Length of visits to certain pages
- Page interaction information
- Methods used to browse away from the page
2. How We Collect Your Information
We collect information in the following ways:
- When you make a purchase through our website
- When you fill in our contact or enquiry form
- When you subscribe to our newsletter
- When you submit photographs for a custom portrait commission
- When you leave a review or feedback on our website
- Automatically through cookies and website tracking tools when you browse our website
- Through email correspondence between you and us
4. How We Use Your Information
We use the personal data we collect for the following purposes:
1. To process and fulfil your orders, including delivering prints and original artwork to you
2. To communicate with you about your commission, including discussing requirements, sharing progress updates and delivering finished portrait work
3. To process payments securely
4. To send you marketing emails, including our newsletter, new artwork announcements and special offers but only if you have given your explicit consent to receive these
5. To respond to enquiries and messages sent through our contact form
6. To improve our website by understanding how visitors use it
7. To comply with our legal obligations, including keeping records for tax and accounting purposes
8. To send you order confirmations and receipts
9. To handle any returns, refunds or complaints
10. To prevent fraud and protect the security of our business and customers
11. To personalise your experience and remember your preferences
We will never sell your personal data to third parties. We will only use your data for the purposes stated in this privacy policy.
5. How We Store and Protect Your Information
**Security:**
- Our website is hosted by Wix, who use industry-standard security measures to protect your data
- Payment information is processed securely by our payment processors and is never stored by us
- Only Leanne Cudmore, as the sole business owner, has access to your personal data
- In the event of a data breach we will notify affected individuals and the Information Commissioner's Office (ICO) as required by law
How Long We Keep Your Data:
Order and customer records - 6 years (as required by HMRC for tax purposes) |
Email subscriber data - Until you unsubscribe. If you have not engaged with our emails for 2 years we will contact you to confirm you still wish to remain subscribed before removing you from our list |
Contact form enquiries - 2 years
Commission photographs - Deleted once your commission is complete and delivered, unless you specifically agree for us to retain them
6. Who We Share Your Data With
We only share your personal data with trusted third parties where necessary to run our business. These are:
- Wix, our website platform, who host our site and process data on our behalf
- Payment processors (such as Wix Payments or PayPal) to process your transactions securely
- Royal Mail and courier services - we share your name and delivery address with our delivery providers to fulfil your order
- HMRC - if legally required for tax purposes
- Facebook and Instagram - via our social media connection, which may place tracking cookies on your device when you visit our website
- TikTok - via our social media connection, which may place tracking cookies on your device when you visit our website
- Google - Wix uses Google services which may collect visitor data
- Wix Email Marketing - processes our subscriber data to send our newsletters
- The ICO or law enforcement - if we are ever legally required to disclose data by a court order or legal obligation
We do not sell your personal data. We do not share your data with any marketing companies. We do not transfer your data outside of the UK without appropriate safeguards in place.
7. Cookies
Our website uses cookies. Cookies are small text files stored on your device when you visit our website. Our use of cookies is governed by both UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Types of cookies we use:
Essential Cookies (no consent required):
These are necessary for our website to function and cannot be switched off. They include:
- Shopping cart cookies - remembering what is in your basket
- Session cookies - keeping you logged in during your visit
- Security cookies - protecting against fraud
Analytics Cookies (consent required):
These help us understand how visitors use our website:
- Wix analytics cookies - tracking which pages are visited and how long visitors spend on our site
Marketing and Tracking Cookies (consent required):
These are placed by our social media connections and may track your activity across other websites:
- Facebook and Instagram cookies
- TikTok cookies
Your Cookie Choices:
When you first visit our website you will be asked to accept or decline non-essential cookies. You can:
- Accept all cookies
- Reject all non-essential cookies
- Manage your preferences individually
It is just as easy to reject cookies as it is to accept them. You can also delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Managing cookies in your browser:
- [Cookie settings in Google Chrome](http://www.google.com/support/chrome/bin/answer.py?answer=95647)
- [Cookie settings in Firefox](http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies)
- [Cookie settings in Safari (Mac)](http://support.apple.com/kb/PH17191)
- [Cookie settings in Safari (iPhone/iPad)](https://support.apple.com/en-us/HT201265)
- [Cookie settings in Internet Explorer](https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies)
- [Cookie settings on Android](https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid)
Google Analytics:
Our website uses Google Analytics to help us understand how visitors use our site. You can opt out of being tracked by Google Analytics across all websites by visiting: http://tools.google.com/dlpage/gaoptout
8. Your Rights
Under UK GDPR you have the following rights regarding your personal data:
1. Right to access - you can request a copy of all the personal data we hold about you
2. Right to rectification - you can ask us to correct any inaccurate data we hold about you
3. Right to erasure - you can ask us to delete all personal data we hold about you (the "right to be forgotten")
4. Right to restrict processing - you can ask us to stop using your data in certain ways
5. Right to data portability - you can ask for your data in a format that can be transferred elsewhere
6. Right to object - you can object to us processing your data, including for marketing purposes
7. Right to unsubscribe - you can unsubscribe from our marketing emails at any time using the unsubscribe link in any email we send you
8. Right to complain - you have the right to complain to the ICO if you feel your data is not being handled correctly
To exercise any of these rights please contact us at: enquiries@leannessketches.co.uk
We will respond to all requests within 30 days as required by law.
9. Third Party Websites
Our website may contain links to third party websites. This privacy policy applies only to our website. We are not responsible for the privacy practices of any third party websites and encourage you to read their privacy policies before providing any personal data.
10. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child please contact us immediately at enquiries@leannessketches.co.uk and we will delete it promptly.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time as our business grows or as laws change. Any changes will be posted on this page with an updated date at the top. We encourage you to check this page periodically. If we make significant changes we will notify our email subscribers directly.
12. How to Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Business name: Leanne C Portrait Art
Email: enquiries@leannessketches.co.uk
Website: www.leannessketches.co.uk
If you are not satisfied with our response you have the right to complain to the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Helpline: 0303 123 1113
This privacy policy was last reviewed and updated in May 2026.