Shipping & Returns

Shipping Information

All orders are carefully packaged and shipped from the United Kingdom.

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I aim to process and dispatch all original artworks and art prints within 3–5 working days after purchase.

 

Commissioned artworks are shipped within 3–5 working days after completion. Completion times for commissions vary and will be agreed directly with the customer at the time of order.

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I ship worldwide using trusted postal and courier services, primarily including Royal Mail and Parcelforce Worldwide, although alternative carriers may be used where appropriate to ensure safe and efficient delivery.

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Please note that international customers are responsible for any customs duties, taxes, or import fees applied by their country.

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I am not responsible for delays caused by postal services, customs processing, or circumstances beyond our control once an order has been dispatched.

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Returns & Refunds

I want you to be happy with your artwork. If you are not satisfied with your purchase, I accept returns under the following conditions:

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Eligible Returns

I accept returns on:

• Original artwork

• Art print

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Returns are not accepted for commissioned or custom-made artwork, as these are created specifically to your requirements.

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Return Window

You must notify me of your intention to return an item within 14 days of receiving your order.

This does not affect your statutory rights under UK consumer law.

Return Conditions

All returned items must be:

• Returned in their original condition

• Securely packaged to prevent damage in transit

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I strongly recommend using protective packaging similar to how the item was received.

If an item is returned damaged due to inadequate packaging, I reserve the right to reduce the refund amount to reflect any loss in value.

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Return Shipping

Customers are responsible for covering the cost of return shipping. I recommend using a tracked and insured service, as I cannot be responsible for items lost or damaged in return transit.

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Damaged or Faulty Items

If your order arrives damaged, please contact me within 14 days of delivery.

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To help me resolve the issue quickly, please include:

• Clear photographs of the damaged item

• Photographs of the packaging it arrived in

• A description of the issue

Once reviewed, I will offer either:

• A full refund, or

• A replacement (where possible)

I aim to resolve all damage claims fairly and promptly.